Terms of service
Last updated: November 30, 2025
These Terms of Service govern the use of the website macanstory.com, operated by MCN Limited, a company registered in Hong Kong.
By accessing the website or placing an order, you agree to these Terms.
1. Legal Information
The website macanstory.com is operated by:
MCN Limited
Private company registered in Hong Kong
Business Registration Number: 79262855
Address:
Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, Hong Kong S.A.R
Email: info@macanstory.com
2. Use of the Website
By using our website, you declare that you:
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are at least 16 years old
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use the website for lawful and personal purposes only
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do not attempt to bypass our security systems
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do not copy, extract, or reuse website content without authorization
We reserve the right to restrict or deny access to the website in the event of misuse.
3. Products
We offer clothing, accessories, and lifestyle items, including reconditioned or refurbished products.
Product descriptions, images, and information are presented accurately.
However, minor variations may occur depending on refurbishment batches.
4. Orders
By placing an order, you agree that:
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all information provided is accurate and complete
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you are authorized to use the selected payment method
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your order may be cancelled in case of suspected fraud
We reserve the right to refuse or cancel an order, particularly in cases of:
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product unavailability
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invalid shipping address
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fraudulent use of a payment method
5. Prices and Payments
Accepted payment methods include, but are not limited to:
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Shopify Payments
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Credit / Debit Card
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Stripe
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PayPal (if enabled)
Prices do not include customs duties or local taxes that may apply depending on your country.
6. Shipping
We ship to most countries worldwide.
Delivery times are provided at checkout and may vary depending on:
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destination country
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product availability
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logistical conditions
MCN Limited cannot be held responsible for delays caused by carriers or customs authorities.
7. Returns & Refunds
Our full return policy is available here:
Returns & Refund Policy
In summary:
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returns accepted within 14 days
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return shipping costs are borne by the customer
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no restocking fees
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refunds issued to the original payment method
Items that are worn, washed, or damaged will not be accepted.
8. Reconditioned Products
Some products offered on macanstory.com are reconditioned, allowing us to provide:
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competitive pricing
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excellent quality
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a balance between premium second-hand and near-new condition
MCN Limited does not claim any official affiliation with the brands displayed in visuals or descriptions.
9. Accuracy of Information
We make every effort to ensure the accuracy of the information on our website.
However, unintentional errors may occur.
MCN Limited reserves the right to:
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correct any errors
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modify prices
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update product descriptions
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adjust stock availability
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change website content at any time
10. Intellectual Property
All content on the website (texts, images, logos, graphics, design, MACAN brand) is the exclusive property of MCN Limited.
Any unauthorized reproduction or use is strictly prohibited.
11. Limitation of Liability
MCN Limited shall not be held liable for:
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improper use of products
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indirect damages related to purchases
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errors originating from third-party services (Shopify, carriers, payment processors)
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temporary website interruptions
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force majeure events
12. Customer Accounts
You are responsible for:
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maintaining the confidentiality of your password
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all activities conducted through your account
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keeping your information up to date
In case of suspected fraud, your account may be suspended or deleted.
13. Data Protection
Our full Privacy Policy is available here:
Privacy Policy
14. Governing Law
These Terms are governed by the laws of Hong Kong.
In the event of a dispute, an amicable solution will be sought before any legal action.
15. Contact
For any questions regarding these Terms, please contact:
info@macanstory.com
MCN Limited – Hong Kong