Refund policy
RETURNS
Our policy lasts 14 days. If more than 14 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
Non-returnable items:
- Gift cards
- Certain health and personal care items
To complete your return, we require a receipt or proof of purchase.
Do not send your purchase back to the manufacturer.
Partial refunds (if applicable):
- Any item that is not in its original condition, is damaged, or missing parts for reasons not due to our error.
- Any item returned more than 14 days after delivery.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you whether your refund has been approved or rejected.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a few days.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often a processing time before a refund is posted.
If you have done all this and still have not received your refund, please contact us at info@macanstory.com.
Sale or promotional items (if applicable):
Only regular-priced items are refundable. Unfortunately, sale or promotional items cannot be refunded.
Exchanges (if applicable):
We only replace items if they are defective or damaged upon receipt. If you need to exchange it for the same item, send us an email at info@macanstory.com.
Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver, who will be informed of your return.
Shipping costs:
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item worth more than €75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.