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Privacy policy

Last updated: November 30, 2025

This Privacy Policy explains how MACAN, operated by MCN Limited (Hong Kong), collects, uses, stores, and protects your personal data when you use our website macanstory.com.

By using the website, you agree to the practices described below.

1. Who We Are

The website macanstory.com is operated by:

MCN Limited
Private company registered in Hong Kong
Business Registration Number: 79262855
Address:
Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, Hong Kong S.A.R

Email: info@macanstory.com

MCN Limited is the data controller of your personal data.

2. Data Collected

We collect several types of data when you use our website.

2.1. Data You Provide Directly

  • First and last name

  • Email address

  • Postal address

  • Phone number

  • Payment information (via Shopify / Stripe / PayPal)

  • Messages sent to customer support

2.2. Data Collected Automatically

  • IP address

  • Browser and device information

  • Pages visited

  • Time spent on the website

  • Cookies and tracking technologies (Shopify, Klaviyo, Meta, Google)

2.3. Data from Third Parties

  • Shopify Payments

  • Stripe

  • Klaviyo (email marketing)

  • Facebook / Instagram Ads (Meta Pixel)

  • Google Analytics

These partners may collect certain data in accordance with their own privacy policies.

3. Use of Data

We use your data to:

✔ Process and ship your orders
✔ Manage customer support
✔ Process payments (Shopify, Stripe, etc.)
✔ Send order notifications
✔ Improve user experience
✔ Protect our platform (fraud prevention, security)
✔ Send marketing offers (with your consent)
✔ Deliver personalized advertising (Meta / Google), subject to your consent

4. Marketing and Newsletter

If you subscribe to our newsletter, you agree to receive:

  • Promotional offers

  • New product announcements

  • Exclusive information

You may unsubscribe at any time:

Emails are managed via Klaviyo, which is GDPR-compliant.

5. Cookies

We use cookies to:

  • Analyze traffic

  • Measure performance

  • Personalize user experience

  • Perform advertising retargeting

  • Ensure proper website functionality

You can manage your preferences through your browser settings or Shopify settings.

6. Data Sharing

We only share your data with service providers necessary for the operation of the website.

E-commerce platform:

  • Shopify

Payments:

  • Shopify Payments

  • Stripe

  • PayPal (if used)

Email & marketing:

  • Klaviyo

Analytics & advertising:

  • Google Analytics

  • Meta Platforms (Facebook / Instagram)

  • TikTok Ads (if used)

These partners may only use your data to provide their services.

We never sell your personal data.

7. Data Retention

We retain your data:

  • as long as necessary to process your orders

  • as long as your customer account remains active

  • as required by law (accounting and legal obligations)

You may request the deletion of your data at any time.

8. Data Security

We implement all necessary measures to protect your data, including:

  • HTTPS secure connection

  • Shopify secure servers

  • Encryption of payment data

  • Restricted access to authorized employees only

  • Compliance with PDPO (Hong Kong) and GDPR (Europe)

9. Your Rights

Under applicable laws (GDPR, PDPO), you have the right to:

✔ Access your data
✔ Rectify your data
✔ Request deletion
✔ Data portability
✔ Restrict processing
✔ Object to processing
✔ Withdraw consent at any time

To exercise these rights, please contact us at:
info@macanstory.com

10. Minors

The website macanstory.com is not intended for individuals under the age of 16.
We do not knowingly process personal data of minors.

11. International Data Transfers

Your data may be transferred to and stored outside the European Union, including Hong Kong and Shopify servers located in Canada and the United States.

These transfers comply with applicable legal requirements and appropriate security safeguards.

12. Policy Updates

MCN Limited may update this Privacy Policy at any time.
The most recent version will always be available on this page.

13. Contact

For any questions regarding this Privacy Policy, please contact:

info@macanstory.com
MCN Limited
Hong Kong

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