MACAN selects sought-after streetwear pieces and collaborations to make them accessible at competitive prices.

Every order undergoes a quality check before shipping. We also offer free delivery in France and a 14-day window after receipt to request a return.

Above all, we strive to offer sought-after streetwear pieces at competitive prices.

Our model and selection process allow us to limit certain intermediaries and offer attractive prices, which may therefore differ from those found in other shops or on other platforms.

Yes. Every order goes through a quality control stage before shipment to verify the general condition of the product and its conformity with the order.

We recommend consulting the size guide when it is available directly on the relevant product page.

As fits can vary by brand and model, we advise you to rely on the measurements provided rather than your usual size.

Some products may be restocked, while others are available in limited quantities.

If your size or model is no longer available, we recommend checking the site regularly for potential restocks.

We ship worldwide! Shipping is free for orders over €200 . Below this amount, fees vary depending on your country and are calculated at checkout.

Delivery includes two stages :

Order processing
We prepare your order within 1 to 5 working days . In the event of an exceptional delay, you will receive an information email.

Shipping
Once your order has been processed, the delivery times are as follows:
Europe: 10 to 15 working days
Rest of the world: 12 to 18 working days

As soon as your order is shipped, you will receive an email with a tracking number . You will be able to follow its progress in real time via platforms such as 17track .

If you have any questions, please contact us at info@macanstory.com , we will be happy to help you.

After shipment, a delay may occur before the initial information appears in the carrier's tracking system.

If your tracking remains unchanged for an unusually long period, please contact us at info@macanstory.com with your order number.

Yes, you have 14 days after receipt to make a return.

Contact us at info@macanstory.com with your order number. We will guide you through the process.

Return shipping costs are your responsibility, unless the item has a manufacturing defect or we have made an error in your order.

Please note : After 15 days of receipt , we will no longer be able to accept the return.

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at info@macanstory.com.

Include your order number and attach photos showing the issue. Our team will review your request and offer you a suitable solution.

Once your return is received and inspected, we will notify you of its processing.

If your refund is approved, it will be issued to the payment method used for the order.

Additional bank processing time may be required before the amount appears in your account.

Cancellation is possible as long as your order has not yet been processed and shipped . Contact us quickly via our contact form (located at the bottom of this page).

If your payment has been debited, your order is registered. It is possible that the confirmation email is in your spam folder .

If you can't find anything, contact us via our contact form , specifying:

• Your full name
• Your email address used when ordering

We will send you your confirmation shortly.

We accept the following payment methods:

Bank cards (Visa, MasterCard, American Express)
Electronic wallets (Apple Pay)

All transactions are encrypted and secure to protect your personal information.

Yes. When a promotional code is available, you can enter it at checkout.

For your first order, you can currently enjoy €15 off on purchases of €100 or more with the code WELCOME15, subject to the offer's terms and conditions.