We ship worldwide! Shipping is free for orders over €200 . Below this amount, fees vary depending on your country and are calculated at checkout.

Delivery includes two stages :

Order processing
We prepare your order within 1 to 5 working days . In the event of an exceptional delay, you will receive an information email.

Shipping
Once your order has been processed, the delivery times are as follows:
Europe: 10 to 15 working days
Rest of the world: 12 to 18 working days

As soon as your order is shipped, you will receive an email with a tracking number . You will be able to follow its progress in real time via platforms such as 17track .

If you have any questions, please contact us at info@macanstory.com , we will be happy to help you.

Yes, you have 14 days after receipt to make a return.

Contact us at info@macanstory.com with your order number. We will guide you through the process.

Return shipping costs are your responsibility, unless the item has a manufacturing defect or we have made an error in your order.

Please note : After 15 days of receipt , we will no longer be able to accept the return.

Cancellation is possible as long as your order has not yet been processed and shipped . Contact us quickly via our contact form (located at the bottom of this page).

If your payment has been debited, your order is registered. It is possible that the confirmation email is in your spam folder .

If you can't find anything, contact us via our contact form , specifying:

• Your full name
• Your email address used when ordering

We will send you your confirmation shortly.

We accept the following payment methods:

Bank cards (Visa, MasterCard, American Express)
Electronic wallets (Apple Pay)

All transactions are encrypted and secure to protect your personal information.