Terms of sale
Last updated: November 30, 2025
These Terms and Conditions of Sale govern all sales made on the website macanstory.com, operated by MCN Limited, a private company registered in Hong Kong.
Any order placed on the website implies full and unconditional acceptance of these Terms by the customer.
1. Legal Information
The website macanstory.com is operated by:
MCN Limited
Private company registered in Hong Kong
Business Registration Number: 79262855
Address:
Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, Hong Kong S.A.R
Email: info@macanstory.com
2. Products
MACAN offers for sale clothing, accessories, and lifestyle products, including reconditioned items, refurbished in factories or by certified partners.
Products are carefully selected and inspected to ensure quality.
Minor variations may occur depending on refurbishment batches.
MCN Limited does not claim any official affiliation with the brands mentioned or displayed on the website.
All brand names and logos remain the exclusive property of their respective owners.
3. Prices
Prices are displayed in the currency selected by the customer.
They do not include any customs duties or local taxes that may apply depending on the destination country, which remain the responsibility of the customer.
MCN Limited reserves the right to modify its prices at any time.
Products are invoiced based on the price in effect at the time the order is confirmed.
4. Orders
Order confirmation implies:
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full acceptance of these Terms and Conditions of Sale
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accuracy of the information provided by the customer
After payment validation, a confirmation email summarizing the order details is sent to the customer.
MCN Limited reserves the right to refuse or cancel any order in the event of:
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suspected fraud
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product unavailability
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invalid or incomplete shipping address
5. Payment
Accepted payment methods include, but are not limited to:
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Credit / Debit Card
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Shopify Payments
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Stripe
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PayPal (if enabled)
All payments are fully secured via our partner payment platforms.
6. Shipping
Shipping Areas
MACAN ships to the following regions, among others:
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Europe
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United States & Canada
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Australia & New Zealand
Delivery Times
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In-stock items: 5 to 8 business days
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Made-to-order / reconditioned items: 12 to 20 business days
Delivery times are indicative and may vary during peak periods.
Shipping Fees
Worldwide free shipping, with no minimum purchase required.
In the event of an error in the address provided by the customer, reshipping costs will be borne by the customer.
7. Right of Withdrawal & Returns
Customers have 14 days from the date of delivery to request a return.
Main conditions:
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item must be new, unworn, and unwashed
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clean and odor-free
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with original tags attached (if applicable)
Return shipping costs are the responsibility of the customer, except in the event of an error on our part (defective or incorrect item).
No restocking fees apply.
👉 Full details are available in our Returns & Refunds Policy.
8. Non-Eligible Products
The following items cannot be returned if worn or damaged:
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underwear
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socks
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hygienic accessories
(except in the case of a defect upon receipt)
9. Warranty & Compliance
In accordance with applicable regulations, products are guaranteed against conformity defects.
If a defect is confirmed, an appropriate solution will be offered (replacement or refund).
10. Liability
MCN Limited shall not be held liable for:
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improper use of products
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delays attributable to carriers or customs authorities
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indirect damages related to the purchase
11. Governing Law and Disputes
These Terms and Conditions of Sale are governed by the laws of Hong Kong.
In the event of a dispute, an amicable solution will be sought prior to any legal action.
12. Contact
For any questions regarding these Terms and Conditions of Sale, please contact:
info@macanstory.com
MCN Limited – Hong Kong